About our agents

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Doug Haeussler is the President and owner of Haeussler Insurance Agency. He has been with HI Agency since 2005 and has over 20 years of insurance industry experience. Doug is continuously voted one of D Magazine’s best Insurance Agents since they started giving the award! He began his career working in the medical insurance field with Prudential and New York Life. Later he made the transition to personal, commercial and life insurance as a captive agent. He was recognized as top producer in Life and Property & Casualty while working at Farm Bureau. Doug has sat on the advisory council for several of the companies that HI Agency works with. These councils help improve claims service, customer service, and coverage’s. Doug’s commitment to helping others extends throughout community. At an early age, Doug spent time as a volunteer firefighter; this experience proved to be a driving force behind his commitment to selflessly help improve the lives others. Doug, HI Agency, and the companies HI Agency writes with contribute to several charities in North Texas which include the Guns & Hoses Foundation and the Taylor Hooton Foundation. Doug and his family are from Michigan; however, he grew up in Texas. He has lived in the DFW Metroplex most of his life. He currently resides in Lucas with his wife and three beautiful young daughters.

Nick Klein is the vice president and co-owner of HI Agency. He was named one of D Magazines’ Best Insurance Agent’s and Texas Monthly’s Five Star Insurance Agent every year since the awards started. Nick began working with HI Agency in 2005 after graduating from Howard Payne University. Nick has been a top producing agent every year. Nick grew up in Marble Falls, Texas with an older sister, younger brother, and parents who were both public school teachers and coaches. Nick met his wife Jenna while they were in college. They now live in Wylie, Texas with their two beautiful daughters and are very involved in their local church and community. Nick understands the importance of family. Taking care of his clients is his #1 priority. He is a dedicated, hard working agent who will make sure you have the correct coverage’s and great rates so that you are protected correctly! He looks forward to working with you and your family.

Clay Hart is a HI Agency senior agent with a BBA degree from Texas State University.  He has over 25 years of experience in business sales and marketing which include owning a wholesale food company and a staffing/employment agency. Clay has been in the Insurance industry for over a decade and became a HI Agency agent in 2013. He holds a license in Life, Health, Property and Casualty insurance. He has been voted Best Insurance Agent by D Magazine for the last 7 years. His vast knowledge and unique business experience makes him a beneficial part of HI Agency. Clay lives in Grapevine and active in the Chamber of Commerce as well as his local church.  

Patrick is a HI Agency - General Lines Insurance Agent. Patrick joined the HI Agency family in 2019 and has proven to be a great personality to be around with service as his focus. Patrick grew up in Nassau, Bahamas with 5 brothers and 1 sister. Patrick studied at the University of North Texas and earned his Bachelors in Degree in Hospitality Management. After college, Patrick quickly began to climb the ranks of Ultra-Luxury properties in DFW. During his career in Ultra-Luxury Hospitality, Patrick was named Employee of the Year and received many awards in leadership and service to his guest. Patrick loves to serve each client and keeps the needs of his clients top of mind in every decision he makes. Patrick married his beautiful wife Macey in July 2017 overlooking the beautiful cliffs of Half Moon Bay, California and they currently live in Wylie, Texas. They have one beautiful daughter on the way who will make her grand entrance in November 2019. He believes that faith, family, and sincere friends is the key to ultimate success. Patrick can't wait to serve you in your every insurance need! 

Alicia Holigan is the office manager for HI Agency's Frisco location. She has been a part of the HI family since 2011 and has worked her way through the ranks as a top CSR, top producing agent with several D Magazine and Texas Monthly's Five Star Agent awards, and now an operational role behind the scenes. Alicia grew up all over the Dallas metroplex. She has a beautiful daughter Ariel, who is attending preschool in Richardson. When Alicia is not taking care of the staff at HI Agency, she is spending time with Ariel going on adventures, teaching the importance of family and togetherness, and proving that when life throws you curveballs you can conquer them with love and support. Alicia enthusiastically portrays the Haeussler Agency culture of giving each client the best possible service and rates that work for their family and budget. 

Justin Harris is a General Lines Agent at HI Agency. He is a graduate of Texas A&M University and holds a Bachelor’s of Science degree. He received the Five Star Professional Award in 2016 and was also voted one of D Magazine’s Best Insurance Agents. He started with HI Agency in 2013 and quickly became one of the top producers for the agency. Justin is a hard worker that never backs down from a challenge. He has vast knowledge of the companies that he writes for and with this provides you with a valuable resource to turn to for questions. Taking care of his clients is Justin’s number one priority and his clients’ satisfaction is second to none. Justin currently lives in Flower Mound, Texas with his wife and two young children. He understands the importance of family and wants to take care of you like he would his own. He looks forward to meeting and earning your business! 

Lorilei has been in the insurance industry since 2018 and was so great, we knew we needed her on our team!  She started with HI Agency in September of 2020 and by January of 2021 she became our Commercial Lines Director.  She is extremely knowledgeable and actively trains the whole staff on the best ways to handle our commercial clients; but don't let that scare you- she's also amazing with personal lines.  Lorilei has a friendly and down-to-earth personality.  She loves living in her small town in the country. She adores spending time with her nieces and nephews. She loves being an animal mom to her dogs, cat, and chickens.  Lorilei can make any conversation feel like you're talking to a friend at the kitchen table.  She strives to do what's right, and will do her best to meet all of your insurance needs!

Michael McCrossin joined the HI Family in October of 2020.  He is pretty new to the insurance industry, but he has an eagerness to learn that exceeds all others and he is one of the most polite people you will ever meet.  He treats every client as if they are his own family.  Michael was born and raised in Wylie, TX and graduated from Wylie High School.  He loves that he can continue to service his local community (and beyond).  He enjoys spending time with his cat, spending time with his church family, and most importantly- helping others.  Michael will treat all of your insurance needs with precision and care- making your experience less of a hassle with just an another agent and more of an experience in protecting your family.