About our hi staff
Kristina Haeussler | Director of Operations
Kari Yaws | Licensed Client Services Representative
Bailie James Phillips | Client Services Manager
Kristina Haeussler has been with HI Agency since the start. She is our Jill of all trades and can handle anything we throw at her. She has been married to Doug Haeussler for over 20 years and together they share 3 beautiful daughters. Kristina is the behind the scenes backbone of HI Agency and we are so thankful to have her.
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Bailie James Phillips | Client Services Manager
Kari Yaws | Licensed Client Services Representative
Bailie James Phillips | Client Services Manager
Bailie started with HI Agency in September of 2019 with no prior insurance experience. She hit the ground running and gained knowledge quickly! She became Justin Harris's partner in December of 2019, our New-Hire Trainer in February of 2020 and our Client Services Manager in January of 2021. Bailie was born in Dallas and spent most of her
Bailie started with HI Agency in September of 2019 with no prior insurance experience. She hit the ground running and gained knowledge quickly! She became Justin Harris's partner in December of 2019, our New-Hire Trainer in February of 2020 and our Client Services Manager in January of 2021. Bailie was born in Dallas and spent most of her childhood in Carrollton, TX. She is a single mom to her only son- Brantley and their Catahoula/Australian Shepard- Benson. She spends most of her free-time with her "boys", including her amazing boyfriend, Todd. She strives to make every client feel like they're part of the family, and goes above and beyond to take care of their insurance needs!
Kari Yaws | Licensed Client Services Representative
Kari Yaws | Licensed Client Services Representative
Kari Yaws | Licensed Client Services Representative
Kari has been with HI Agency since 2011. She started out as a Customer Service Representative and when she became licensed in 2018 she became a Level II Customer Service Rep and has been Nick Klein's right hand woman ever since! She is extremely knowledgeable and is always ready to answer your questions. She has been married to her husban
Kari has been with HI Agency since 2011. She started out as a Customer Service Representative and when she became licensed in 2018 she became a Level II Customer Service Rep and has been Nick Klein's right hand woman ever since! She is extremely knowledgeable and is always ready to answer your questions. She has been married to her husband, Jay, for almost 10 years and they share an 8 year old son, Aidan. They enjoy family time- watching movies, going to the arcade, or going on road trips! Kari may be soft spoken, but she is a force to be reckoned with!
Mary Lainez | Client Services Representative
Mary Lainez | Client Services Representative
Kari Yaws | Licensed Client Services Representative
Mary Lainez has been a Customer Service Rep with HI Agency since September of 2019. She has a passion for helping people- which is what makes her one of our best CSRs. Outside of work she enjoys spending time with her husband and kids. Mary is quick to assist, and will always do what's best for the client. We are so happy she is part of the HI Family.